Returns and Refunds Policy

Thank you for shopping at Zuka Music. If you are looking for a refund or to return a product, read on.

Please read this policy carefully. This is the Return and Refund Policy of Zuka Music.

Digital products

We do not issue refunds for digital products once the order is confirmed and the product is sent. Because of the nature of these products, (they are digital files) they are not refundable. We will do whatever we can to make you happy with your purchase but please make sure you understand what you are getting before you place your order. Please check with us about time-limited demo versions of our products before you buy so you are sure of your purchase. These are not always available but if they are and you are not sure, try the plugin first.

How you will receive your purchases

Once you make your purchase, you will receive an email, sent to the email you give us upon purchase, which includes your license code and a download link. Click on the link, enter your license code and download your software and get to work! Easy as can be.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: admin

By visiting this page on our website: https://www.zukamusic.com/contact-us/

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WHAT IS ILOK?

iLok Logo

iLok is an industry standard that we use to manage our BOOM Interactive software licenses (Please note: iLok is NOT required to work with our regular BOOM Library Sound FX packs). There are two different types of iLok protection available:

MACHINE LICENSE: This activation option is FREE. You can deposit the software license on the computer where you’re running the software. You don’t need an additional iLok USB device. All you need is a valid FREE account on www.ilok.com and the FREE iLok license manager software.

USB-DONGLE: If you already own a 2nd generation or newer portable iLok USB device, you can deposit the license on the device instead of your computer. Please note that a lot of software plug in creators use the iLok system, so if you already own a 2nd generation (or newer) iLok USB device, you don’t need to purchase another one and if you purchase an iLok USB device now you can use it with software from other manufacturers (one iLok to rule them all).

An iLok device can be purchased directly at ilok.com or – if you want to purchase from outside the USA – here. Additionally, you can get an iLok device from the most music or audio software retailers.

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